IT Service Management
tailored to your business

1. Use of SMS Services

By subscribing to or using our SMS services, you agree to receive SMS messages related to the services you requested. This may include account notifications, security alerts, and promotional content (if opted-in).

2. User Responsibilities

You agree to:

• Accurate Information: Provide accurate and complete information when signing up for our SMS services, including a valid mobile phone number.
• Opt-In Consent: Opt in to receive messages from us by following the steps outlined during registration.
• Opt-Out: You may opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us.
• Message & Data Rates: Acknowledge that message and data rates may apply based on your mobile carrier’s terms.

3. Prohibited Use

You agree not to:

• Use the SMS service for any unlawful purpose, including fraud, harassment, or sending illegal content.
• Attempt to circumvent security measures or access services without authorization.
• Interfere with the normal operation of our SMS services, including the disruption of message delivery or service functionality.

4. Termination and Suspension

We reserve the right to suspend or terminate your access to the SMS services at any time, without notice, if we believe you have violated these Terms and Conditions. You may also terminate your subscription at any time by opting out.

5. Disclaimers

Service Availability: We make no guarantees regarding the availability of the SMS service at all times. Service may be temporarily unavailable due to technical issues or maintenance.

No Liability for Third-Party Services: We are not responsible for any third-party charges, including charges from your mobile carrier, related to your use of the SMS service.

6. Limitation of Liability

To the fullest extent permitted by law, Moab IT Services LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the SMS services.

7. Changes to Terms

We may update these Terms and Conditions at any time. The updated Terms will be posted on our website or provided to you via SMS. Continued use of the service after such changes constitutes your acceptance

1. Information We Collect

We collect personal data when you interact with our SMS services. This includes, but is not limited to:

• Phone Numbers: When you register or use our SMS services, we collect your mobile phone number.
• SMS Messages: We store message content (for the purpose of service delivery, troubleshooting, or compliance with legal obligations).
• Opt-In/Opt-Out Data: We track whether you’ve opted in or out of receiving SMS messages from us.
• Device Information: Information such as the type of device and mobile network may be collected to ensure proper service delivery.

2. How We Use Your Information

We use the information we collect to:

• Provide SMS Services: Send you SMS messages related to account notifications, security (e.g., 2FA codes), and service updates.
• Improve Our Services: Analyze message delivery and response rates, as well as optimize the SMS service for a better user experience.
• Comply with Legal Requirements: Ensure compliance with applicable regulations (e.g., TCPA, GDPR, etc.).
• Customer Support: Resolve any technical or account-related issues.

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information only in the following situations:

• Service Providers: We may share your data with third-party service providers who help us deliver SMS services. These providers are contractually obligated to protect your information and use it solely for the purpose of providing the service.
• Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process (e.g., subpoena or court order).

4. Data Retention

We will retain your data for as long as necessary to provide the SMS services you’ve requested, or as required by law. If you unsubscribe or opt-out, we will stop sending you messages, but we may retain certain data for record-keeping or legal purposes.

5. Security

We implement reasonable physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access: Request a copy of your data.
• Rectify: Correct any inaccurate information.
• Delete: Request deletion of your data, subject to certain exceptions.
• Withdraw Consent: Opt out of receiving further SMS messages (by replying "STOP").

For more information, please contact us at smshelp@moabitservices.com.

7. International Transfers

If you are outside of the United States, your information may be transferred to and processed in the United States. By using our SMS services, you consent to this transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.